Attend, Listen, Learn and Motivate

Active listening

One of the most effective ways to motivate staff is to actively listen to them. The process of active listening may sound simple but its effects are profound and far-reaching. I was running a workshop for senior managers on assertion and communication skills.  One of the managers, who had seemed highly motivated by the session [...]

A Manager’s Power Sources

Power Station

Mangers have multiple sources of power to manage change and develop organizations. Many organizations have power vacuums at various levels because managers do not take up the power that is rightfully theirs. Power has become something of a dirty word in organizations because the term is often associated with misuse or abuse. The reality is [...]

Poor Performance: Managers are Not Exempt

Poor Performance

Discusses how managerial inaction can work against the espoused excellence values of an organization.